Frequently Asked Questions (FAQ)

Welcome to GoGoSimStore’s FAQ page!

If you're new to travel eSIMs, you're in the right place.

A travel eSIM is a digital SIM card that lets you connect to mobile data networks around the world—without the need for a physical SIM or changing your original number. Whether you're jetting off for a vacation, a business trip, or a quick getaway, our eSIMs make staying connected easy and affordable.

No more hunting for local SIM cards, paying high roaming fees, or waiting in long lines at the airport. Just scan a QR code, activate your data plan, and you’re online—fast and hassle-free.

Scroll down to find answers to the most common questions about how it works, which phones are compatible, how to install your eSIM, and more.

Travel smart. Stay connected. Go with GoGoSimStore.

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Refund Policy

At GoGoSimStore, we are committed to providing a smooth and reliable eSIM experience. Refunds will only be issued if the eSIM cannot be activated due to technical issues beyond the customer’s control.

Please note:

Each eSIM can only be activated on one device at a time.
If activation fails, a similar eSIM package may be reissued as an alternative.

To process a refund or replacement request, we require the following information:

A screenshot showing the ICCID (Go to Settings > General > About, then scroll down to find ICCID).
A full-screen screenshot of all installed mobile data plans
(Go to Settings > Cellular or Mobile Data/Mobile Service).

Please ensure the screenshots are clear and complete to help us resolve your issue quickly.

For any issues or questions, feel free to contact our support team.